Returns & Exchanges
You have 14 days to return items from the date of delivery. All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and designer tags attached to them.
The cost of returning an order may vary by country. We strive to make the return process as clear and simple as possible. During the return registration process, you will immediately see the return costs for your country. These costs will, unless otherwise stated, be deducted from the amount to be refunded.
Please handle light-coloured clothes and accessories carefully if you are still deciding whether you will be keeping the item.
HOW TO RETURN:
- Start your return by clicking on the button above. Log in with your order number and the e-mail address corresponding to your order. The order number can be found on the order confirmation.
- Select the return reason per item. If you have received a damaged product, please contact us first at support@reset.eu
- Choose a shipping option and create your return label. You will receive a confirmation of your registration by e-mail, with the return label attached.
- Go to your local drop off point and return your package. Keep proof of shipment until your return has been processed by RESET.
- Once we have received the package, we will confirm receipt. All approved returns will be credited as soon as possible, please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
HAVE YOU RECEIVED MY RETURN SHIPMENT?
I NEED A NEW RETURN FORM